Machinery to handle complaints/ grievances


Customers who wish to provide feedback or send in their complaint may use the following channels between 10:30 am and 7:00 pm, Monday to Friday (except on national holidays).

  • Email us at customercare@baidhfc.com
  • Contact us at customer care number at 0141 -2225600
  • Write to us at the below mentioned address:
  • Baid Housing Finance Private Limited
  • 1, Tara Nagar, Ajmer Road, Jaipur-302006

In case the complaint is not resolved within the given time frame of 15 days or if he/she is not satisfied with the solution provided by Baid Housing Finance Private Limited, the customer can approach the Complaints Redressal Officer. The name and contact of the Complaint Redressal Officer is as follows:


Mr. Aditya Baid

Email ID: aditya.baid@baidhfc.com

Contact No. 7230995533


We assure a response to letters / emails received through this channel within 15 working days.

The process of the complaints redressal unit will ensure closure of all complaints to the customers’ satisfaction. If the complaint/dispute is not redressed within a period of one month, the customer may appeal to the regulatory authority of Housing Finance companies – the National Housing Bank – at the address given below:


National Housing Bank, Department of Regulation, and Supervision (Complaint Redressal Cell) 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi – 110 003.

Email Id: crcell@nhb.org.in

Website: www.nhb.org.in